Ontario Sun - Marshall Klein Shares Insights on Family-Owned Grocery Business in Interview with David Nevins

In a recent interview conducted by David Nevins, president & CEO of Nevins & Associates, Marshall Klein, President at Klein’s ShopRites of Maryland, shared valuable insights into the operations and ethos of a family-owned supermarket chain that has been serving the community since 1925. Klein, a fourth-generation grocer, emphasized the significance of maintaining family traditions while adapting to the evolving retail landscape to meet customer needs.

Klein’s ShopRites of Maryland, a nine-store supermarket company and member of Wakefern, the nation’s largest retailer-owned cooperative, stands as a testament to the enduring value of family-owned businesses in the competitive grocery sector. Klein highlighted the cooperative model as a key factor in their ability to compete with larger chains, allowing them to leverage collective buying power and share best practices among member stores.

The interview also touched on Klein’s personal journey, from earning a Doctor of Law from the University of Maryland to taking on leadership roles within the family business. His academic background in Economics and History from Franklin & Marshall College has informed his approach to business, blending analytical skills with a deep appreciation for the historical context of retail.

David Nevins, with over 30 years of experience in marketing and public relations, brought a wealth of knowledge to the conversation, exploring the intersection of traditional grocery retailing with modern marketing strategies. The discussion underscored the importance of community engagement and the role of local businesses in fostering economic growth and social cohesion.

This conversation between Klein and Nevins sheds light on the challenges faced by family-owned businesses in staying relevant and competitive. It also highlights the potential for such businesses to thrive by combining the strengths of their heritage with innovative approaches to retail and customer service.